Incident Management Module (Help Desk Application)
Integrate with Enterprise Applications,
Help Desk and Incident Management Systems
Phire Architect has an integrated Incident / Defect Management repository. Phire can be used as the primary
help desk application for ERP support activities, or it can be configured to integrate with an existing enterprise
help desk application. Phire Architect can also be used to manage the evolution of your project specific incidents
and issues by providing a single central repository for issue identification and tracking. Users can automatically
generate change requests from issues or defects.
This integrated approach ensures the issue identification, development, and documentation cycle is never
broken. Architect also enables task-level tracking of actual hours, estimated hours, percent complete and total
dollars so that change management activity can be translated into your project and cost accounting systems.
Integrate with Enterprise Applications,
Help Desk and Incident Management Systems
Phire Architect has an integrated Incident / Defect Management repository. Phire can be used as the primary
help desk application for ERP support activities, or it can be configured to integrate with an existing enterprise
help desk application. Phire Architect can also be used to manage the evolution of your project specific incidents
and issues by providing a single central repository for issue identification and tracking. Users can automatically
generate change requests from issues or defects.
This integrated approach ensures the issue identification, development, and documentation cycle is never
broken. Architect also enables task-level tracking of actual hours, estimated hours, percent complete and total
dollars so that change management activity can be translated into your project and cost accounting systems.
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