Phire Architect has an integrated Incident / Defect Management repository. Phire can be used as the primary help desk application for ERP support activities, or it can be configured to integrate with an existing enterprise help desk application. Phire Architect can also be used to manage the evolution of your project specific incidents and issues by providing a single central repository for issue identification and tracking.

Users can automatically generate change requests from issues or defects. This integrated approach ensures the issue identification, development, and documentation cycle is never broken. Phire Architect also enables task-level tracking of actual hours, estimated hours, percent complete and total dollars so that change management activity can be translated into your project and cost accounting systems.